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Inaccuracies
Although we make every attempt to correct, any address errors you may have entered e.g. Street, Ave. Place, Road etc. – or – incorrect lockbox codes you have provided; this is not always possible.

INCORRECT ADDRESS:
Our contractors plan their route before starting their day. When they come across an address that is incorrect, they or a company representative will make every attempt to contact you, your office or know assistants to acquire corrected information via office phone, mobile phone, and email.

If we are unable to contact you in a reasonable time (fifteen minutes), we will place your order on hold for up to eight (8) hours.

If you are unable to provide us with corrected information, the order is marked as completed with a notice of said issue, and a credit issued to your account so you can re-order the property.

If you contact us within the eight (8) hours hold time and provide corrected information and request your photos same day, you will be required to add a $15.00 Rush Order fee.

INCORRECT LOCK BOX:
If after arriving for Interior Photo, Interior Property Check or BGE turn on appointments our contractor find you have provided an incorrect lock box code, they or a company representative will make every attempt to contact you, your office or know assistants to acquire corrected information via office phone, mobile phone, and email.

If we are unable to contact you in a reasonable time (fifteen minutes), your order will be marked as completed with a notice of said issue, NO CREDITS ARE ISSUED to your account.

Before reordering, be sure you have corrected information. We highly suggest you confirm all lock box codes have not been changes by service contractors etc. before placing your order.

OCCUPIED PROPERTIES:
Our contractors will not enter occupied properties. All charges apply an NO CREDITS ARE ISSUED.

OUR MISTAKES
If, our contractor mistakenly photograph the incorrect property; BPO REO PIX.com will issue full credit and a rush order credit to your account and re-enter said property for you.

We know what your time is worth, and ask that you value our time as well by simply double-checking your order information before submitting.

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